Ticketing Experts with a Platform

Ticketing Health Check Services

At LIVE IT, we’re more than a ticketing platform, we’re ticketing specialists with decades of experience across venues, attractions, and live events. Because our team has worked on the front lines of major event operations, we understand the real challenges organisers face and have built our services to meet them.

This depth of knowledge means that more and more clients now turn to LIVE IT not only as their ticketing provider, but as their ticketing consultancy, offering tailored Ticketing Health Check Packages to enhance performance, improve customer experience, and maximise revenue. Beyond our technology, our Ticketing Optimisation Packages are for organisers who may wish to stay on their current platform but want expert guidance on improving efficiency, increasing sales, and enhancing the customer experience.

Whether you’re using LIVE IT or another platform, our experts deliver practical, data-driven guidance to streamline operations, drive sales, and elevate every step of the ticketing journey.

Key Focus Areas

1. Ticketing System Diagnosis & Optimisation

We work with organisers to assess their current ticketing setup, identify inefficiencies, and recommend improvements. This may include short-term fixes to make existing systems more manageable or a longer-term optimisation strategy.

2. Data-Driven Sales & Marketing Strategy

Through advanced reporting and analytics, the consultancy will help clients optimise pricing, promotions, and customer journeys, showing them how to pivot quickly based on performance.

3. Scalable Framework for Growth

LIVE IT Consultancy provides a structured programme that delivers clarity, measurable outcomes, and long-term strategies for sustainable growth, whether a client stays on their current platform or transitions to LIVE IT

4. Hands-On Project Management & Migration Support

For clients looking to move platforms, LIVE IT provides structured, expert-led project management, taking the operational strain off organisers and ensuring smooth transitions.

5. Trust-Building Through Consultancy First

The programme offers a low-risk, fixed-fee entry point for clients. They can test LIVE IT’s expertise and see measurable ROI before committing to a platform switch, building confidence and stronger relationships.

Not sure if your current ticketing setup is working as well as it could? Take our quick 5-minute Ticketing Health Check to identify key challenges and opportunities in your ticketing process. Simply share your current setup and pain points, and we will send you a personalised report with practical recommendations to improve performance, increase sales, and enhance the customer experience.

take the ticketing health check test

Trial Our System

For venues and attractions who wish to transition to a brand new system but are hesitant, we have a proven and well-tested process that has been successfully implemented at high-profile castles, historic sites, and cultural institutions with no disruption to day-to-day operations.

We offer a simple, unique and low-risk approach: we invite you to test our system during your seasonal or Christmas events. At LIVE IT, we understand the challenges of seasonal events and switching providers, that is why we have developed a proven, low-risk transition process designed for venues and attractions.

This approach has been successfully implemented at numerous venues, including some of the most prolific heritage attractions in the UK, giving teams a chance to experience the benefits of our system without disrupting operations or incurring upfront costs. We offer:

Free system setup and staff training
On-site support from our expert team, including on-site staff during events
Rapid implementation, ideal even for time-sensitive, seasonal launches
Risk-free testing that allows you to assess our platform’s impact before making any long-term changes
No upfront commitment: test us during your next event season
Hardware-agnostic software: works seamlessly with your existing devices

On top of that, we excel in delivering seamless, high-performing seasonal and Christmas events, making it easy for venues to trial our technology during these peak periods. Our track record includes supporting major heritage sites like Hever Castle, which welcomes over 250,000 visitors during its Christmas season, and international activations such as The Grotto UK, operating seamlessly across both the UK and Dubai. We understand the operational pressures these events bring, from timed entry and crowd control to on-the-ground staff support, and we excel at making them run smoothly.

We begin by understanding how your current system works and what’s most important to you. From timed entry to membership handling and data capture.

Fully cloud-based, hardware-agnostic, and transparent — use your own devices, access everything, and make changes yourself in real time.

No more waiting until after events. With LIVE IT, you can choose to receive weekly payouts to better manage your organisation’s finances.

Your will be supported by a team of ticketing experts — not a call centre. Our sole focus is ensuring reliable support for your ticketing and visitor management needs.

You retain 100% ownership of your customer data. We offer complete transparency and can show you how it’s stored, accessed, and used — with full GDPR compliance.

Drive interest in exhibitions or paid events with branded registration and landing pages. Ideal for early-access, pre-sales, and member previews.

LIVE IT offers timed ticketing, seating plans, and dynamic calendars — essential features for museums with timed exhibitions, guided tours, or capacity limits.

Offer flexible membership options with auto-renewal, built-in benefits, discounts, and exclusive pre-sale access — all trackable in one place.

Easily offer merchandise, guidebooks, or donations during the booking journey — increasing per-visitor revenue and supporting your fundraising goals.

LIVE IT integrates seamlessly into your website with your own branding — no redirects or third-party logos — and supports multiple languages.

Easily manage group rates, discount codes, and ticket bundles. Run strategic campaigns or audience offers with no need for external systems.

Track real-time performance across exhibitions, events, and time slots. We integrate with Looker Studio and Google Analytics reporting across ticket types and visitor behaviour.

LIVE IT worked closely with us on developing a ticketing system that meets all of our requirements for our visitor opening operation. It is multiples better than the well known provider we had before making it so much easier for the operations team as well as giving marketing a better understanding of who our visitors are and how they prefer to visit. After years of frustration with our previous ticketing provider and everyone else sounding rather underwhelmed with their providers I am delighted that LIVE IT have properly understood what we do and how to make a ticketing system that should suit all heritage attractions and no doubt other attractions too.

Duncan Leslie

CEO, Hever Castle

POWERFUL FEATURES

Create a membership scheme with annual or monthly charges, and a digital wallet pass. Perfect for season tickets, attraction memberships, club memberships and more.

Take bookings for large groups organised by tour operators such as holiday companies, or schools. See arrival dates and times for groups at a glance.

Allow ticket buyers to purchase tickets for specific time slots for an event, such as morning or evening sessions, or completely custom time slots.

Guests can book specific entry slots, helping venues reduce queues, manage capacity, optimise staff planning, and deliver a smoother visitor experience.

Create custom seatmaps for any venue setup. Manage sales, availability, and attendance in one place, with reusable maps for future events.

As an extra service, we can help you set up a chat bot for your website, to automate your customer service and slash both your workload and response times.

Boost sales by up to 30% with flexible, customisable group offers, allowing individual purchases, capturing valuable customer data, and driving both revenue and retention.

White label your ticketing platform and use your own domain name and branding, giving your events a professional and polished look.

Scan and sell tickets with our versatile box office platform. Integrated with our main ticketing system to keep track of numbers easily.

Allow ticket buyers to purchase tickets for an event in instalments, making it more affordable for them to attend.

Tesco Clubcard enables venues to offer seamless redemption of Clubcard points for tickets, enhancing accessibility, attracting new audiences, and driving increased bookings.

Offer refund protection to ticket buyers, so that they can get a refund if they are unable to attend an event – at no cost to yourself.

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