Support Packs & Consultancy
Whether you’re running a tourist attraction or a large-scale festival, our expert team of event professionals is here to help you every step of the way.
With our consultancy hour packages, you can access our industry-leading expertise and insights to ensure resounding success for your ticketing.
You can expect:
Expert Guidance
Our experts have years of event experience, and we’re here to share our knowledge with you. Whether you need advice on event design, vendor selection, or budget management, we’ve got you covered.
Tailored Solutions
We understand that every client is unique, so our team will take the time to understand your vision and goals. We will then tailor solutions that best suit your budget and timeline.
Post-Event Support
Even after an event is concluded, we can provide follow-up support to ensure that you have everything you need to wrap up the event and evaluate its success. We can also provide recommendations for future events based on our learnings from your event.
Unmatched Versatility
Our packages are designed to meet the needs of events and venues of all sizes and budgets. Each tier of packages gives access to the full range of our services, with varied numbers of hours available.
Let our expert team provide the support you need to ensure that your event is a resounding success.
Available Services
Ticket Set-up
Our staff will help you set up your ticket offering on our sales page.
Event Supervisor
Our staff will work on-site and supervise door operations.
Staff Training
Our manager will be on-site to train your team members on how to use the LIVE IT system.
Equipment Setup
Our team can recommend the right hardware suite for you and assist with the set up.
Strategy
Our specialist will meet with your team to discuss ticketing strategy.
Custom Reports
We will build customised reports on Google Looker to best suit your needs.
Launch Management
Our team will help with the sales launch of your event to ensure smooth operation.
Training Materials
We will create tailored training documentation for your staff.
Membership Set up
Our team will set up your membership scheme.
Chatbot Setup
Our team will help you set up a simple Freshchat customer service chatbot that queries a FAQ database.
Affiliate Setup
We can set up affiliate tracking links for your event.
Tracking Pixel Installation
We will help set-up tracking from Google / Meta / Tiktok & more on your ticketing pages/website.
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Basic
Ten Hours of supportStandard
20 hours of supportPremium
40 hours of supportEnterprise
60 hours of supportFrequently Asked Questions
Who are the experts behind the consultancy hour packages?
The staff and experts we have to hand have years of experience in the event industry and possess a wealth of knowledge on everything from ticketing, marketing, door operations and everything in-between. After consultation we’ll set you up with the best suited team members to deliver the package we’ve planned together.
Is equipment hire included in the rates for on-site work?
Equipment hire for on-site work is not included in the rates above and should be agreed upon separately by LIVE IT and the client. The details on equipment hire will be agreed upon after consultation with the client.
Are the services listed on this page the only services available?
No! If there is something not listed on this page you need support with, if have a big project to deliver or something entirely new you’d like to try out, get in touch for a chat and we can see how we can help you.
How are hours spent determined and reported?
We make use of time-logging software to keep track of hours spent on our clients, so we can guarantee all hours are accounted for and breakdowns of tasks are available at a moment’s notice.
Is travel and accommodation included in the on-site work services?
Travel and accommodation expenses for on-site work are not included in the rates above and should be agreed upon separately by LIVE IT and the client. The details on travel and accommodation expenses will be agreed upon after consultation with the client.
What services are included in each tier of the packages?
The packages determine the number of hours available to you. Any service is available in any package, but some services will require a set minimum number of hours and thus a certain package. Larger packages will enable you to choose multiple services.
Can packages be customised to suit my business?
Yes, the consultancy hour packages are designed to be customized according to the specific event needs and budget of each client. The team will work closely with you to understand your vision and goals, and then tailor solutions that best suit your requirements. Get in touch and we’ll set up a further discussion of how we can help.