Success Stories.
Real events, real results. From sell-out seasons to record-breaking satisfaction scores, here’s how LIVE IT has helped event organisers across the UK achieve more through smarter ticketing, standout marketing, and customer service that keeps people coming back.
Hever Castle & Gardens, the 14th-century childhood home of Anne Boleyn, welcomes over half a million visitors each year across day tickets, memberships, and major seasonal events. Faced with a ticketing system that couldn’t keep pace with its scale or complexity, Hever Castle partnered with LIVE IT to streamline operations, simplify group bookings, and improve the visitor experience end to end. The result: a 20% year-on-year rise in group bookings, significant time savings for staff, and the data-driven insight to grow repeat visits.
The Grotto at Trafford Centre is one of the UK’s most beloved Christmas attractions, welcoming over 10,000 families each festive season for an immersive Santa experience. But their existing ticketing system couldn’t support a critical requirement: allowing families to book a time slot before selecting individual tickets – something no other provider could deliver. LIVE IT built a bespoke booking flow to do exactly that, resulting in increased sales, fewer refund requests, and overwhelmingly positive feedback from customers and staff alike.
LIVE IT delivered fully integrated ticketing, marketing, and customer service for Skate Manchester’s seasonal ice rink, using real-time data to optimise campaigns, pricing, and messaging throughout the season. This joined-up approach drove stronger ticket sales, high customer satisfaction, and a 4.9 average visitor rating while building deeper community engagement across the city.
LIVE IT powered the ticketing, marketing, and digital customer journey for the Queen’s House Ice Rink at Royal Museums Greenwich, helping transform a historic UNESCO World Heritage Site into a vibrant seasonal attraction. By combining data-driven marketing with flexible ticketing and targeted offers, the campaign helped attract families, community groups, and visitors across London throughout the festive season.
POWERFUL FEATURES
Create a membership scheme with annual or monthly charges, and a digital wallet pass. Perfect for season tickets, attraction memberships, club memberships and more.
Take bookings for large groups organised by tour operators such as holiday companies, or schools. See arrival dates and times for groups at a glance.
Allow ticket buyers to purchase tickets for specific time slots for an event, such as morning or evening sessions, or completely custom time slots.
Guests can book specific entry slots, helping venues reduce queues, manage capacity, optimise staff planning, and deliver a smoother visitor experience.
Create custom seatmaps for any venue setup. Manage sales, availability, and attendance in one place, with reusable maps for future events.
As an extra service, we can help you set up a chat bot for your website, to automate your customer service and slash both your workload and response times.
Boost sales by up to 30% with flexible, customisable group offers, allowing individual purchases, capturing valuable customer data, and driving both revenue and retention.
White label your ticketing platform and use your own domain name and branding, giving your events a professional and polished look.
Scan and sell tickets with our versatile box office platform. Integrated with our main ticketing system to keep track of numbers easily.
Allow ticket buyers to purchase tickets for an event in instalments, making it more affordable for them to attend.
Tesco Clubcard enables venues to offer seamless redemption of Clubcard points for tickets, enhancing accessibility, attracting new audiences, and driving increased bookings.
Offer refund protection to ticket buyers, so that they can get a refund if they are unable to attend an event – at no cost to yourself.
Google/ Apple Wallet, Salesforce, Mailchimp, Slack, QFlow
